It is the goal of Sulake to provide a speedy, courteous and professional customer service at all times while at the same time keeping Habbo the safest online place for teens to hang out. This means that during all hours of operation, a staff member, a Community Assistant or a Safety Moderator is online to provide advice and help to the Habbo players. Community employees are contracted by Sulake and are fully trained and police checked. During some office hours, on-site Sulake staff may also perform customer service duties.
URL: http://wiseowl.kunta.ch/Global_Live_Help_Guide_for_Community_Staff_2008.pdf (PDF file - no download needed)
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